Terms of service

Welcome to www.herbaria.co.in (the “Site”)

The following Terms of Use and other terms and conditions and policies which you may find throughout the Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, “Terms and Conditions”).

You must be at least 18 years old in order to make a purchase on the Site. The Site is not intended or designed to attract or be otherwise used by children under the age of 18 years or by any other personnel who are not competent to contract (as understood under the applicable law). By using the Site, you confirm that you are either 18 years of age or more and/or are otherwise competent to contract (as understood under the applicable law). If you are under 18 years old or otherwise incompetent to contract (as understood under the applicable law) then you may not make a purchase on the Site and may not use the Site. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU MAY NOT USE THE SITE.

1. 1. Intellectual Property

The intellectual property, information and content available on the Site and its look and feel, including but not limited to domain, trademarks, logos, service marks, features, functions, text, graphics, photographs, button icons, images, audio clips, data compilations, computer programs and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Ecofill Ventures Private Limited, and is protected by applicable laws, including laws governing copyrights and trademarks. The trademarks and trade dress available on the platform may not directly or indirectly be used in any manner for any purpose without express prior written consent.

Except for the limited licenses set forth in Section 2 below, or as required under applicable law, neither the Content nor any portion of the Site may be directly or indirectly used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without express, prior written consent.

1. 2. Limited Licenses; Use Restrictions

You are granted a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Site. You understand and agree that you will not directly or indirectly do or attempt to do or cause any third party to do or attempt to do or otherwise abet in the doing or the attempt thereof of any of the following in connection with your use of the Site:

• frame or utilize framing techniques to enclose the Site or any portion thereof;
• use any meta tags, "hidden text", robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license or download the Site, Content (except caching or as necessary to view the Site), or the personal information of others without prior written permission or authorization;
• make any use of the Site or any Content other than for personal use;
• modify, reverse engineer or create any derivative works based upon the Site or any Content;
• impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• "stalk" or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way;
• intentionally violate any applicable local, state, national or international law;
• transmit, upload, post, e-mail, share, distribute, reproduce, or otherwise make available any software viruses, malware, trojans, woqrms, ransomware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Site;
• engage or make any unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of "spam."; and/or
• do any other acts which may in the Site’s sole discretion find objectionable or undesirable.

You are also granted a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the homepage of the Site for personal, non-commercial use only. A website that links to the Site (i) may link to, but not replicate or otherwise use in any manner, any and/or all of the Site Content; (ii) may not imply that the Site is endorsing such website or its services or products; (iii) may not misrepresent its relationship with the Site; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages (as determined in the Site’s sole discretion); (v) may not portray the Site or it’s products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate the Site with undesirable products, services, or opinions; and/or (vi) may not link to any page of the Site other than the home page. You may be requested to remove any link to the Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing to resume linking.

Any unauthorized use by you of the Site or any and/or all of the Site’s Content automatically terminates the limited licenses set forth in this Section 2 without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

1. 3. Your Obligations and Responsibilities

By accessing or using the Site or any Content, you agree that you will comply with these Terms and Conditions and any warnings or instructions on the Site. You agree that when accessing or using the Site or any Content, you will act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to the Site, its parents, subsidiaries, affiliates, partners or licensors.

1. 4. Your Account

Subject to the age restrictions outline1d above, you may view and use many features of the Site without registering, including making purchases, but in order to access and use some parts of the Site, you may need to register an account with the Site. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorized use of your password or account, please notify the Site immediately at the contact details below. You are responsible for providing and maintaining current, complete, accurate and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the Site on someone else’s behalf, you represent that you have the lawful authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may cancel your online account with the Site at any time. To the extent permitted by applicable law, right is reserved to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if decided, that it would be in the Site’s best interest to do so.

1. 5. Third Party Links

The Site is not responsible for the content of any third-party sites even if they are linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by the Site, its parents, subsidiaries, affiliates or partners of the referenced content, product, service, or supplier. Your use and access of these third-party websites is at your own risk. No responsibility is taken for examining or evaluating, and the offerings of the third party websites or any other websites linked to or from the Site is not warranted, nor is any responsibility or liability assumed for the actions, content, products, or services of such websites, including without limitation, their privacy policies and terms and conditions. You should carefully review the privacy policies and terms and conditions of the third-party websites you visit.

1. 6. Special Features, Functionality and Events

The Site may offer certain special features and functionality or events (such as contests, sweepstakes or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by the Site or by third parties. If so, you will be notified of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.

1. 7. User Content

Unsolicited suggestions and ideas will be declined. Notwithstanding this policy with regard to unsolicited suggestions and ideas, and subject to the terms of the Privacy Policy, when you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, personal information such as your username/screen name, graphics, images, videos, messages or other materials ("User Content") on the Site in any manner (including through the “Contact Us” form), you are entirely responsible for such User Content. You hereby grant the Site a perpetual, worldwide, transferable and sub licensable, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

The Site is in no way responsible for examining or evaluating User Content, and, to the fullest extent permitted under applicable law, disclaims any responsibility or liability for the User Content. The Site does not control the User Content transmitted or posted on the Site by you or others and therefore, it does not guarantee the accuracy, integrity or quality of User Content transmitted or posted on the Site by you or others. You understand that by using the Site, you may be exposed to User Content of others that is offensive, indecent or objectionable to you. Under no circumstances will the Site be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.

You acknowledge that the Site has the right (but not the obligation) to refuse to post or remove any User Content and the right is reserved to modify, change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, any User Content that violates these Terms and Conditions or is otherwise objectionable maybe removed and refuse service may be refused and/or accounts terminated without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

1. 8. Deletion of User Content

If you wish to delete certain of your public User Content, such as your ratings and reviews posting(s), on the Site please contact the email below and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with the Site, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). Your deletion request may not be able to be processed if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

1. 9. Copyright Infringement Notices

The intellectual property of others is respected. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an e-mail or written notice to the designated agents mentioned below for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and confirmation that you are the copyright owner or authorized to act on the copyright owner's behalf; (ii) a description of the material that you claim is infringing and the location of that material on the Site; (iii) your address, telephone number and email address.

The designated agents for notice for claims of copyright infringement is:

India

To:  Ecofill Ventures Private Limited,  13-14-15 JMD Regent plaza , MG Road, Near Dronacharya Metro Station, 122002 Gurgaon HR, India

Note: the above contact information is provided exclusively for notifying Ecofill Ventures that copyrighted material may have been infringed. All other inquiries will not receive a response through this process and should be directed to the customer service group by email to info@herbaria.co.in.

1. 10. Disclaimer of Warranties; Limitation of Liability

The Site, its content, the goods and services are presented “as is”. Neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site or any of the content.

You agree that, to the fullest extent permitted by applicable law, neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond reasonable control. No representations or warranties are made that defects or errors will be corrected. To the extent permitted by applicable law, there are no warranties provided for the details, descriptions, images of products being totally accurate, complete, reliable, current, or error-free.

Further, to the fullest extent permitted by law, neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors will be liable for any indirect or consequential damages of any kind (including lost profits) related to the Site or your use thereof and in no event shall the maximum aggregate liability exceed INR 5,000.

You agree that no claims or action arising out of, or related to, the use of the Site or these Terms and Conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with or are dissatisfied with the Site, termination of your use of the Site is your sole remedy and the Site shall have no other obligation, liability, or responsibility to you.

1. 11. Indemnification

You agree to defend, indemnify and hold the Site , its parents, subsidiaries, affiliates, partners, platform service provider, sellers of products on the Site, licensors, officers, directors, employees, representatives and agents (the “Indemnified Parties”) harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from (i) your use of the Sites or the Site Content in violation of any law, rule, regulation or these Terms and Conditions, or (ii) any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Site’s infrastructure.

1. 12. Disputes

Any disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the mandatory jurisdiction of the competent courts in New Delhi, India. These Terms and Conditions are governed by and must be interpreted in accordance with the laws of India.

1. 13. Consent to Receive Notices Electronically by Posting on the Site and Via Email

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) in relation to these Terms and Conditions electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that are provided to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify your withdrawal of such consent by emailing info@herbaria.co.in and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to Section 2 hereof, shall automatically terminate. Unfortunately, the benefits of this Site cannot be provided to any user that cannot consent to receipt of Notices electronically.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in the Privacy Policy.

1. 14. General

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement concerning your use of the Site and the purchase of the various products thereat, and supersede and govern all prior proposals, agreements, or other communications.

The right is reserved, to the extent permitted by applicable law, to change any of these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site. The Effective Date of the current version of the Terms and Conditions is at the top of this page. Your continued use of the Site thereafter constitutes your agreement to any and all such changed Terms and Conditions. Your right granted by these Terms and Conditions may, with or without prior notice, be terminated. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. The right is reserved, subject to applicable law, at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise. Failure to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter, nor shall a waiver of your breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.

If you have any questions regarding these Terms and Conditions, please email info@herbaria.co.in.

Terms and Conditions of Sale

1. General Provisions

1.1.    The following terms and conditions of sale (“Terms of Sale”) apply to the offer and sale of products through the Herbaria website www.herbaria.co.in howsoever accessed, in the Republic of India (“India”), (the “Site”). The terms “we”, “us” or “our” refers to Ecofill Ventures Private Limited.
1.2.    To be eligible to purchase products on the Site customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be competent to contract (as understood under the applicable laws); (c) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and (d) hold a valid payment instrument that is accepted on the Site if electronic payments are intended to be made.
1.3.    This contract shall be executed in the English language and in India, (the “Country”) and shall be governed by the laws of India (“Local Laws”). You can check the contact details of the legal entity acting as the seller on the site by clicking here.
1.4.    Before placing an order of a product through the Site or the Customer Service Centre, customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Site. These Terms of Sale may be modified at any time.
1.5.    The Terms of Sale applicable to an order shall be the ones published on the Site at the time the customer places an order. To the extent permitted under applicable law, the placing of an order as detailed below shall be deemed consent and acceptance of the User for the order and the amount due.
1.6.    By ticking the respective boxes during the ordering or account registration processes on the Site, you acknowledge that you have read, understood, and accepted, without limitation or qualification, these Terms of Sale, as well as the Terms of Use and Privacy Policy.

2. Products

2.1. The products are manufactured by A G Organica Pvt. Ltd. having its registered office at PLOT NO C-11, Sector-85, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201305 | Mfg Licence no. UP16320000028 and marketed and sold by Ecofill Ventures Private Limited having its registered office at 13-14-15 JMD Regent plaza , MG Road, Near Dronacharya Metro Station, 122002 Gurgaon HR, India (consumer complaint no. and details are available on the Site). Further information and disclosures on products (including imported products) is available on the Site and is provided in accordance with Local Laws.

2.2 The products are manufactured by Botanic Love Pvt Ltd. having its registered office at B 53/3, MODEL TOWN, PATIALA, PUNJAB- 147001, INDIA | Mfg Licence no. PB/PCR-2022/779 and marketed and sold by Ecofill Ventures Private Limited having its registered office at 13-14-15 JMD Regent plaza , MG Road, Near Dronacharya Metro Station, 122002 Gurgaon HR, India (consumer complaint no. and details are available on the Site). Further information and disclosures on products (including imported products) is available on the Site and is provided in accordance with Local Laws.

2.3.The products described on the Site, and any samples thereof we may provide to the customer, are for personal use and consumption only. Customers may not sell or resell any of these products or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms of Sale.

3. Prices

3.1.    All prices indicated for products available via the Site are inclusive of applicable taxes at the current rates and are expressed in Indian Rupees. Delivery charges, if any, are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Site.
3.2.    Whilst the prices displayed on the Site are regularly verified, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
3.3.    Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer.

4. Placing an Order

• 4.1    The customer can navigate freely on the Site without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Site or the Customer Service Centre
  4.2    To place an order, the customer must type in the quantity of product they wish to purchase (up to 8 units of the same product), with a maximum purchase amount of INR 70,000 (seventy thousand Indian Rupees), and a maximum purchase of 14 units per transaction per customer, subject to term 2.2 hereinabove. In addition, we must also limit orders to no more than three (4) orders per customer per day.
  4.3    Customer may click “Add to bag” to place the product selected in the desired quantity in the “Shopping Bag”. Customer may decide to continue shopping for other products and add them to their Shopping Bag or proceed to checkout by clicking the “Proceed to Checkout” button. At any time during shopping customer may review the products in the Shopping Bag by clicking on “Proceed to Checkout” of each page. Customer may remove products from their Shopping Bag by clicking on “Remove” next to the chosen product in the Shopping Bag”. If applicable in the Country, Customer may save a product as favorite, by clicking on “move to favorites” below the product name. The product will then be moved to customer’s favorites section in “My Account”. To access customer’s favorites from any computer, customer must register or sign in with their account.
  4.4    Customer must follow the onscreen instructions to proceed through the checkout process on the Site. The customer may always correct any errors in data they have entered, change the Shopping Bag contents, by adding or removing one or more products from the Shopping Bag, or cancel the entire order during checkout before sending their order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that they have read all the instructions provided during the checkout process and fully accept these Terms of Sale, through a confirmation action on the Site (for example, by ticking a box). The customer places an order request for products via the Site by clicking on the “Place Order and Pay” button at the end of the order process.
  4.5    After an order has been submitted, a submission page will be displayed, and the customer will shortly receive an email confirming receipt of the order. In accordance with the provisions of Local Laws, the email confirming receipt of the order contains a summary of the Terms and Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods of return, the address to which complaints may be addressed, information on support services and on existing commercial warranties.
  4.6    If an order confirmation does not arrive within 24 hours after submission, customer may contact us at info@herbaria.com for assistance.
  4.7    If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at via email at the following address info@herbaria.co.in. For fastest service, customers are invited to keep their order number available.

5. Offer Codes

• 5.1.    If offer codes are applicable in the Country, to redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
  5.2.    When an offer code is accepted, the offer will be displayed in the “Order Review”.
  5.3.    One offer code may be used per order. Offer codes are intended for one-time use only and shall be treated as used even if you cancel the order.
  5.4.    An offer code would be rejected if the same has expired or where the applicable terms of the offer code are not met.

6. Payment Options

• 6.1.    Customers may pay for the products by credit card/debit card/ Cash on Delivery (“COD”) or other payment instruments that are accepted modes of payment on the Site, as displayed on the Site webpages including order checkout and payment pages.
  6.2.    For customer’s security, customer’s billing name should match that of the credit card / debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
  6.3.    All credit card holders/debit card holders are subject to validation checks and authorization by the credit card issuer/ debit card issuer, including via a one-time password. If the issuer of a customer's payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
  6.4.    Your payment card will be charged the applicable purchase price at the time you submit your order. By submitting your order on the Site, you expressly authorize the performance such payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.
  6.5.    The maximum order value for COD payments is INR 20,000/- (Rupees Twenty Thousand only).

7. Order Inquiries

• 7.1.    Generally, products are shipped within 2 to 3 working days (i.e. Monday through Friday, excluding bank and other public holidays). For any shipping information customers may contact us via email at the following address: info@shopecofill.com.
  7.2.    However, please note that in the event of force majeure situations we reserve the right to delay the shipment until the same is viable.
  7.3.    The term “force majeure situations” shall mean: (a) acts of God, including without limitation storms, floods, earthquake or lightning; or (b) fire, war, hostilities, terrorist acts, riots, civil commotion or disturbances, epidemics, pandemics, declaration of containment zones, natural disasters / calamities, change in governmental laws, orders or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities under this letter agreement, embargoes, actions by a government, central or state or local government in India or governments overseas, or an agency thereof, sabotage or explosions; or (c) strikes, lockouts or other industrial actions of any nature; or (d) any other acts, occurrences, events or circumstances beyond our reasonable control.
  7.4.    Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.
  7.5.    When the customer clicks on the Order Status page, they will be prompted to log in with their email address and password. An order summary page will provide the customer with detailed information about their current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our courier by clicking on “Dispatched” under the Order Status header. Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
  7.6.    Occasionally, orders or parts of an order are cancelled by the system for various reasons. Some reasons are:
• Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site
• Impossibility in processing payment information
• Cannot deliver to address provided
• Duplicate order was placed
• Failure to deliver beyond 3 attempts by the delivery partner
• 7.7.    If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, they may contact us via email at the following address info@herbaria.co.in.
  
  In such cases, the order will be cancelled, and in case of payment by credit card/ debit card holders, the money will be refunded to you after the cancellation request is duly processed by us and subject to the policies of the relevant third party financial providers.
  7.8.    An order once cancelled cannot be renewed. The customer will have to place a fresh order for the said product(s).

8. Delivery

• 8.1.    Orders are usually delivered on working days (Monday through Friday, excluding bank and other public holidays).
  8.2.    We are unable to process orders to a P.O Box address.
  8.3.    In accordance with Local Laws the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
  8.4.    However, please note that in the event of force majeure situations we reserve the right to delay the delivery until the same is viable.

9. Returns policy

• 9.1.    We are committed to offering customers the finest cosmetic products available. If the customer feels the products they have received from us do not meet this expectation, subject to Local Laws, the customer may initiate the process of return of the product(s) (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)), within fifteen (15) days of the date the products were received either by the customer or a third party (not being the carrier) to whom the products were shipped as per the terms of the order placed by the customer, subject to the products (and all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) being unused and in its original packaging along with original tags, barcode and invoice.
  9.2.    For contracts covering the order of several goods that are to be delivered separately, the return period is fifteen (15) days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.
  9.3.    However, return policy does not apply to products which have been personalized, except for defects in the products (or for instance the products are spurious) or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should contact us by e-mail us at info@herbaria.co.in within fifteen (15) days of delivery.
  9.4.    Notification of customer’s intention to exercise the returns can be done by emailing us at info@herbaria.co.in with customer’s order details, including customer order number and the description of the products which are being returned. To comply with the return period, it is sufficient to provide your declaration informing us that you wish to return the product prior to the expiration date of the return period. Within the order packaging, the customer will find a dispatch note with details of the order together with details of our returns process. If the products listed on the dispatch note do not match those contained in your delivery, the customer shall notify us immediately by e-mailing us at info@herbaria.co.in.
  9.5.    Our Customer Service will then issue the customer with an authorization number telephonically, in case the customer contacts Customer Service via telephone, and by a return e-mail, in case the customer contacts customer service at the e-mail id specified hereinbelow. Customer is invited to retain a note of their authorization number for future reference with Customer Service with regards to this matter.
  9.6.    Upon returns, we undertake to reimburse the customer the full price of the products within thirty (30) bank working days of the date of receipt of the return, provided that the products (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) are shipped back unused and undamaged along with original tags, barcode and invoice, as soon as possible and no later than fifteen (15) days from the date of receipt of your return declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods in an unused and undamaged condition along with original tags, barcode and invoice, whichever occurs first. Refunds will only be made against the original credit card/debit card used with respect to card payments and/or to the relevant bank account with respect to COD payments.
  9.7.    In case you choose to send the product to be returned via courier then it is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).
  9.10.    Please note, for certain marketing campaigns or sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

10. Applicable Law and Jurisdiction

• 10.1.    These Terms of Sale are governed by and must be interpreted in accordance with Local Laws.
  10.2.    Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the mandatory jurisdiction of the competent courts in New Delhi, India.

11. Contacts

• 11.1.    For any information and support on products and methods of purchase through the Site the customer may contact us by email to info@herbaria.co.in or by post to the following address:
  13-14-15 JMD Regent plaza , MG Road, Near Dronacharya Metro Station, 122002 Gurgaon HR, India

12. Complaints

• 12.1.    In case of complaint about your online purchase, you may contact customer care at: info@herbaria.co.in
• Please find below the list of countries concerned, our local entities acting as the seller, and applicable Local Laws:

Your shipping address Country:	Vendor	Applicable Local Laws
Republic of India	Ecofill Ventures Private Limited, 13-14-15 JMD Regent plaza , MG Road, Near Dronacharya Metro Station, 122002 Gurgaon HR, India	Laws of India

13. Modifications

• 13.1.    These terms and conditions are subject to change and shall be modified and/or updated from time to time.

14. Disclaimer

• 14.1.    To the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.
  14.2.    14.2. We and/or the Site does not, and is not intended to, provide any form of skincare, beauty, healthcare, medical or other form of advice, nor does it provide instruction on the appropriate use of any product produced or supplied by us, our affiliates, related companies, licensors, etc. The information presented on the Site shall not in any manner whatsoever be interpreted or construed as a replacement or substitution for skincare, beauty, healthcare, medical or other form of advice provided by your professional healthcare provider. Under no circumstances will we, our employees, representatives or affiliates be liable for the information or the consequences of you relying on such information.