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Shipping policy

  • Orders are usually delivered on working days (Monday through Friday, excluding bank and other public holidays)
  • We are unable to process orders to a P.O Box address.
  • In accordance with Local Laws, the products shall be delivered within 30 (thirty) days in India and 45 (fourth five) days outside of India from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
  • However, please note that in the event of force majeure situations we reserve the right to delay the delivery until the same is viable
  • Generally, products are shipped within 2 to 3 working days (i.e. Monday through Friday, excluding bank and other public holidays). For any shipping information customers may contact us via email at the following address: info@herbaria.co.in.
  • However, please note that in the event of force majeure situations we reserve the right to delay the shipment until the same is viable.The term “force majeure situations” shall mean: (a) acts of God, including without limitation storms, floods, earthquake or lightning; or (b) fire, war, hostilities, terrorist acts, riots, civil commotion or disturbances, epidemics, pandemics, declaration of containment zones, natural disasters / calamities, change in governmental laws, orders or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities under this letter agreement, embargoes, actions by a government, central or state or local government in India or governments overseas, or an agency thereof, sabotage or explosions; or (c) strikes, lockouts or other industrial actions of any nature; or (d) any other acts, occurrences, events or circumstances beyond our reasonable control.
  • Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.
  • When the customer clicks on the Order Status page, they will be prompted to log in with their email address and password. An order summary page will provide the customer with detailed information about their current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our courier by clicking on “Dispatched” under the Order Status header. Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
  • Occasionally, orders or parts of an order are cancelled by the system for various reasons. Some reasons are:
    • Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site
    • Impossibility in processing payment information
    • Cannot deliver to address provided
    • Duplicate order was placed
    • Failure to deliver beyond 3 attempts by the delivery partner
    •  If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, they may contact us via email at the following address info@herbaria.co.in
    • In such cases, the order will be cancelled, and in case of payment by credit card/ debit card holders, the money will be refunded to you after the cancellation request is duly processed by us and subject to the policies of the relevant third party financial providers.
    • An order once cancelled cannot be renewed. The customer will have to place a fresh order for the said product(s).

  • International Shipping Policy

    We currently offer international shipping to selected countries. Shipping charges for international orders are calculated at checkout based on the delivery location, order weight, and shipping method chosen.

    Shipping Costs
    International shipping fees are paid by the customer and will be clearly displayed during checkout before payment is completed.

    Delivery Time
    Estimated delivery time for international orders is typically 7–21 business days, depending on the destination and customs clearance. Please note that delivery times may vary due to factors beyond our control.

    Customs, Duties & Taxes
    International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

    Order Tracking
    Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

    Delays & Issues
    We are not responsible for delays caused by customs, courier partners, or unforeseen circumstances, but we will do our best to assist you in tracking your order.

    Undeliverable Packages
    If an order is returned to us due to an incorrect address or refusal to pay customs charges, reshipping costs will be borne by the customer.

    For any questions related to international shipping, please contact us at info@herbaria.co.in